Please Take Some Time to Understand Our Policies
FREE SAME DAY FLOWER DELIVERY
|Monday To Friday||Delivery Timing|
|Orders made between 12:00 am – 11:00 am||Same day between 2:00 pm – 5:30 pm|
|Orders made between 11:01 am – 4:00 pm||Same day between 6:00 pm – 10:00 pm|
|Orders made between 4:01 pm – 6:00 pm||Next working day between 9:00 am – 1:00 pm|
|Orders made between 6:01 pm – 11:59 pm||Next working day between 2:00 pm – 5:30 pm|
|Orders made between 12:00 am – 12:00 pm||Same day between 2:00 pm – 5:30 pm|
|Orders made between 12:01 pm – 11:59 pm||Next working day between 2:00 pm – 5:30 pm|
|Sunday/ Public Holiday||Delivery Timing|
|Orders made during any time of the day||Next working day between 2:00 pm – 5:30 pm|
|Orders made between 12:00 am – 11:59 pm||Next working day between 9:00 am – 5:30 pm|
|Public Holiday / Non-delivery day||Next working day between 9:00 am – 5:30 pm|
Orders for same day delivery must be submitted by respective time slot, after which the delivery will be on the next working day. Please note that not all products listed in our website are for same-day-delivery. We reserve the right to turn down requests if resources are not available.
For peak seasons like Chinese New Year Eve and Valentine’s Day, Christmas Eve and New Year Eve. There will be other areas whereby this additional charge will be imposed.
Please note: Free Same Day Delivery does not apply to Sunday/ Public Holiday.
|After Business Hours||Saturday (After 6 pm)/ Sunday Delivery/ Public Holiday (excl Chinese New Year)||$20|
|Express Delivery||Delivery will be made within 3 hours upon confirmation. Subjected to availability. We reserve the right to turn down requests if resources are not available.||$30|
|On The Dot Delivery10am-10pm
|If delivery is to be made within a short time frame (e.g. 2 pm to 2.30 pm). Subjected to. We reserve the right to turn down requests if resources are not available. Expected delivery time -30minFor timing before 10 am. Early Morning delivery. Please order 24hrs in advance.
For timing after 10 pm. Midnight delivery. Please order 24hrs in advance.We reserve the right to turn down requests if resources are not available.
|Sentosa & Restricted Areas||If delivery is to be made to the following restricted areas,
|Redirection of Delivery||For subsequent attempt or redirection of orders.||$15|
Please note: If such reimbursement is not made, the delivery service provider may withhold the delivery.
Additional Delivery Charges
For items below $100, please note that a delivery charge of S$15.00 will be imposed per destination/ delivery date. If such reimbursement is not made, the delivery service provider may withhold the delivery.
Sender’s/ Customer’s Responsibility
To ensure timely delivery for all our orders, TheBloomOutlet is not responsible for the delivery if the recipient is not at the given location at the date/time of delivery. It is the sender’s/ customer’s responsibility to ensure that the recipient (or someone who is able to receive the item on behalf) will be at the given location on the date/time given on the order form for delivery. If there is a contact phone number on the order form, TheBloomOutlet will not contact the recipient unless we were instructed or we encountered problems finding the delivery location or the recipient. If there is no phone number provided on the order form, TheBloomOutlet will still attempt to deliver the gift on the specified delivery date/time. If the recipient is not at the given location when the delivery is made, we will either leave the gift with the neighbor [if the neighbor is around] or leave it at the front door.
Limitation of Liability
In any event, and notwithstanding anything contained herein, TheBloomOutlet’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of TheBloomOutlet’s or its employees while acting in the course of their employment) shall be limited to the Purchase Price.
The customer shall not seek from TheBloomOutlet the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.